How are my bottles protected during delivery ?

We use extremely strong cardboard packaging, where each bottle is housed and protected in a separate cardboard compartment. All our packaging is UPS approved, specifically designed and adapted to the transport of bottles to guarantee delivery in perfect condition.

At what time will your order be delivered to you ?

When picking up the package at the estate, you will receive an email informing you that your order is now on its way. You will receive a UPS tracking number (or UPS tracking number) which will allow you to track the delivery of your package as well as to know its estimated delivery date.

How can I have my order delivered to an address other than my billing address ?

When validating your order, fill in your personal details on the one hand. If you wish to have your order delivered to a different address, check the box labeled “Ship to a different address?” and fill in the different fields. you can also specify additional notes in the “Order notes (optional)” field.

What if one or more bottles are broken during delivery ?

This is extremely rare, but it can happen …
Always check your packages at the time of delivery: if a bottle is broken, the packaging box will inevitably be marked (significant stain, even dry). A simple glance is enough.
Then open the box in the presence of the deliveryman and have the number and types of damaged bottles mentioned on the delivery slip. If possible, take pictures and let us know right away.

Are the packages insured? what happens if the bottles arrive in pieces ?

What is important is to check the condition of your packages and your bottles upon receipt and in the presence of the delivery person. If you identify any breakage, mention it in writing to the deliveryman on the delivery slip, specifying the number and references of the broken bottles, and keep a copy. Notify us immediately by sending us a scan of the delivery slip as well as photos of the damaged package and bottles.
We will do what is necessary to have the broken bottles re-delivered to you without delay and at no cost.

I am not sure which products to order, how do I choose ?

There are several classifications produced on our website which can help you guide your choices (by grape variety, by sweetness, food / wine accompaniment, etc.). Each wine also has a detailed product page on which you will find a lot of information and “Muriel’s advice”.

I do not know your wines and I hesitate …

Our packages / assortments are made for you: they will allow you to discover our ranges at a lower cost.

How can I pay for my order ?

a) with a payment card (CB Bank Card)
b) by bank transfer
c) by check (only for checks from banks domiciled in France)
You decide how to pay during the last phase of ordering and selecting the option that suits you.

Is my payment information (credit card) stored or accessible ?

We never have access to your banking information. When you pay by credit card, your confidential information entered during the order validation is transmitted to STIPE, the payment platform that we use. STIPE is a completely secure platform used by millions of companies of all sizes (Deliveroo, Booking.com, Manomano, Catawiki …).

My card payment failed, what should I do ?

Payment by credit card can fail for various reasons (error in entering card information, expired date, exceeding monthly spending limit, failure to verify with your bank, etc.).
We advise you to repeat your attempt to pay with your card. If the 2nd attempt remains unsuccessful, we advise you to use another card if you have one, or to choose another payment solution (preferred bank transfer).

I changed my mind, I want to cancel my order…

You have a 14-day cooling-off period for change of mind. Inform us within this period of time of your wish to cancel your order totally or partially by sending us an email to cave@vin-alsace-gueth.com specifying your order number (see your acknowledgment of receipt received by email).

If your order has not yet been shipped: if we have already collected your payment, we will refund 100% of the amount collected on your account. If we have not yet received your payment, we will simply cancel the order.

If your order has already been shipped: you will need to return the unwanted products to us. The costs of re-shipping (packaging and shipping) are your responsibility. Upon receipt of the products, subject to their good condition, we will refund the amount equivalent to the products received within 8 days of receipt of the goods.

Are my personal data kept ?

Yes, the data collected on our site is kept for a period of 5 years, from your last purchase. However, you can oppose it by informing us by post or email. All the information relating to data processing is specified on the “Privacy Policy” page accessible from the footer of our site.

Can my personal data be used or passed on to third parties ?

Never. Personal data collected by the site is not transmitted to any third party, and is only processed by the site editor.